Terms & Conditions

Effective September 13, 2026

These terms govern use of Orders Connect and the customer mobile app.

Accounts

You are responsible for keeping your account credentials secure and for providing accurate contact and delivery information. Checkout may require email verification.

Products and pricing

Product availability, pricing, deals and minimum quantities may change before an order is placed. The price confirmed at checkout is used for the order. Historical orders are not changed by later catalogue price updates.

Minimum order

If a minimum order rule is enabled, the qualifying product total must meet the amount configured by the store before payment can begin. The minimum is calculated after promo discounts and before wallet or loyalty credits. Shipping charged later does not count toward the minimum.

Payments and installments

Orders are processed after payment confirmation. Eligible products may support installments. Installment products are released only after the required product amount is fully paid. Payment processing may be provided by a third-party payment service.

Shipping

Products marked Paid Shipping may have shipping calculated later and paid on delivery. Products marked Free Shipping do not require a later shipping charge unless clearly stated otherwise for a specific order.

Rewards and promotions

Promo codes, wallet credit, loyalty points, referral bonuses and limited-time deals are subject to the rules shown at the time of use. Fraudulent or duplicate reward activity may be cancelled.

Account deletion

You may request permanent account deletion from the app or the website. If an order is still active, the deletion request can be completed after the order is delivered/collected or cancelled so the transaction can be fulfilled or resolved. Some anonymized transaction records may be retained when required for accounting, dispute resolution, fraud prevention or legal obligations.

Support

Questions about an order should be sent through the support options provided by Orders Connect.